Denaploy was appointed by Kier Construction to provide a state-of-the-art O&M manual for the construction of an 80-bed hospital unit that would complete the Three Bridges Medium Secure Campus at St Bernard's Hospital.

The 18-month timeframe for the build of what is now Thames Lodge was undertaken throughout 2014-15 and included specialist fittings and security interfaces, with some equipment provided directly by the hospital.

Collating all the materials coming from dozens of sub-contractors, Denaploy was able to incorporate every item into the one manual with a consistent navigation and feel. The next step is another project on the same site and a common interface that enables the FM team to access both projects through the Rapid Intelligent Document Retrieval (RIDR) System created by Denaploy that enables instant access to all documentation through a single browser search interface.

While the paper version of the O&M manual for this project comprises 16 large lever arch files, users prefer to access the digital version. The digital manual can be kept on the hospital's main network so is accessible by anybody who needs it. It comprises 6GB of data, made up from 3,771 documents organised into 300 separate folders.

In 2018, due to the success of the first O&M manual, Denaploy was again engaged by Kier for a second O&M manual project at St Bernard's for the refurbishment of Medway Lodge, adjacent to the Three Bridges Campus.